Privacy policy

Last Updated: March 27, 2026

Dispatch Bike Supply Ltd (“we”, “us”) is the data controller of your personal information. This policy explains how we handle your data when you shop at our store.

1. DATA WE COLLECT & WHY

We only collect data necessary to fulfill your order and meet legal obligations:

Order Data: Name, address, and email. We use this to ship your bike parts and send tracking updates.
Payment Data: Handled securely by Shopify Payments. We never see or store your full card details.
Communication: If you email info@dispatchbikesupply.com, we keep that record to provide customer support.
Technical Data: Your IP address (collected by Shopify) to help us flag and prevent fraudulent orders.

2. LEGAL BASIS FOR PROCESSING

Contract: We need your info to get your order to your door.
Legal Obligation: We must keep financial records for HMRC.
Legitimate Interests: To protect our business from fraud.
Consent: We only send marketing emails if you explicitly opt-in at checkout.

3. SHARING YOUR DATA

We don't sell your data. We share it only with:

Shopify: Our platform provider.
Delivery Partners: (e.g., Royal Mail, DHL) so they can find your house.
HMRC: Only if required by law for tax audits.

4. INTERNATIONAL TRANSFERS

As we use Shopify, your data is transferred to and stored on servers outside the UK (including Canada and the USA). These transfers are protected by "Standard Contractual Clauses" to ensure your data stays safe.

5. HOW LONG WE KEEP IT

We keep order information for 6 years following the end of the tax year in which you placed the order, as required by UK tax law.

6. YOUR RIGHTS (UK GDPR)

You have the right to access, correct, or delete your data. You can also object to marketing at any time. To exercise these rights, email us at info@dispatchbikesupply.com.

If you aren't happy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. CONTACT US

Email: info@dispatchbikesupply.com